We understand that sometimes things don’t go as planned, and your satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a straightforward refund process to help you feel confident while shopping with us.
Eligibility for Refunds:
Refund requests must be made within 14 days from the date of purchase. To be eligible for a refund, the product must be unused, in its original packaging, and accompanied by a valid proof of purchase or receipt. Products that have been damaged, altered, or used will not qualify for a refund.
Non-Refundable Items:
Certain products and services are exempt from refunds, including but not limited to: digital downloads, gift cards, personalized or custom-made items, and any promotional or clearance items sold “as-is.” Please review product descriptions carefully before purchasing.
Refund Process:
To initiate a refund, please contact our customer service team at support@example.com with your order details and reason for the refund request. Once your request is received, our team will review it and provide instructions on how to return the product if applicable. Returns must be sent to the address provided within 7 days of approval.
Processing Time:
After we receive and inspect the returned product, refunds will be processed within 7-10 business days. Refunds will be issued using the original payment method. Please note that it may take additional time for your bank or credit card company to post the refund to your account.
Shipping Costs:
Original shipping fees are non-refundable. Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
Exchanges:
We currently do not offer direct exchanges. If you would like a different product, please return your original purchase for a refund and place a new order.
Contact Us:
If you have any questions about our refund policy or need assistance with a refund request, please do not hesitate to reach out. Our customer support team is available Monday to Friday, 9 AM to 6 PM, and can be contacted at support@example.com or by phone at (123) 456-7890.
Thank you for shopping with us. We appreciate your business and are committed to providing you with quality products and exceptional service.
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